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If you need a quick answer, this typically connects within 5 minutes
bd10 support now, without delay response
Based in Dhaka and need bd10 support, we usually get a quick response; we have 3 channels, 4 schedules, and 1 clear SLA
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Response across 4 channels, one standard
We measure the first response and resolution time separately for each channel
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Average Rating
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Reviews
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Active Users
99.5%
Uptime
bd10 Support SLA Table
In this table we have arranged four common contact channels
| Channel | Initial Response | Resolution Target |
|---|---|---|
| Live Chat | Within 5 minutes | Within 20 minutes |
| Within 1 hour | Within 12 hours | |
| Help Center | Instant | Self-Help 3 Minutes |
| In-app Message | Within 10 minutes | Within 30 minutes |
How is the response measured
For 50 sample tickets sent from Dhaka and Chittagong, we used the same rule: first response means the agent's reply, and resolution means the work is completed
For questions related to bKash, Nagad, and Rocket, the support team uses separate tags, so general account questions and funding questions are not mixed
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1. Time Stamp
Message received is recorded immediately, then the first reply is targeted within 5 minutes
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2. Ticket Triage
The issue is divided into three parts: login, app, and contact information, thus quickly routed
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3. Verification
To reduce incorrect information we use two-step verification, so the same question doesn't have to be opened repeatedly
Three contact paths
The easiest path depends on the situation
Detailed Email Support
Sending screenshots, time, and account information helps with bigger problems; this is more work
Help Center
Answers for login, app, and general information are pre-arranged; Dhaka users also look for this more often
bd10 Support: 3 Questions
How long does it take to get the first
For common questions, the answer comes within 5 minutes; by email, it may take 1 hour
Does bd10 Help work at night?
Help Center is open all the time; for live chat, there may be a short wait during busy times
Where can I see contact information?
Everything is in the Channels section of this page for more details bd10 Help Center See
The final step is very
If you need bd10 contact, download the app now and open Support
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